Unapproved Caller error on Mac:
I recently came across a problem with an upgrade from Mountain Lion to Mavericks on one of my Mac computers. For a day the system ran fine and then I started getting a message, “Unapproved Caller”, “security agent may only be invoked by apple software”.
After receiving this, the machine locked up and I tried to reboot. It wouldn’t boot (I tried safe mode and everything else
I could think of) and couldn’t get past the spinning apple gray screen. I went online and found a suggested cure on one of the Apple support forums. I needed to delete the directory /System/Library/CoreServices/RemoteManagement. After doing this the system booted fine and has been running for a week flawlessly since.
The difficulty you may have is getting access to the hard drive. You can remove or connect to the hard drive and put it as an external in another system to do this. If you have the Mac Drive software application, you can read and write to a Macdrive in Windows
I’d be interested if anyone else has run across this problem.
I have exactly the same issue right now. It all started with trash bin permission problems and ended with an unbootable macbook pro. I’ve run a disk check with “cmd + s”, then I started the repair screen with “cmd + r” and did an Disk Utility permission repair. Hundreds of “ACL found, but not expected” messaged later I run the “resetpassword” command from the Terminal, chose the startup disk and my account and run the persmission-reset routine.
And now I’m waiting for the routine to finish its job… lets see, if this solves my problems… If not I’ll try your way and delete the RemoteManagement folder via terminal.
Will report my status!
Hi,
I am facing the same problem, what is the cause behind it. I can understand deleting the folder part, but why does this start.
I am also reading about some people saying it might be a problem with the cable, is it so?
Have you tried running an update and restarting?
Usually that issue comes up when you have a pending system update.
Also, why would you need to remove the Remote Management folder? That folder is required for the remote management of your system via Apple Remote Desktop or VNC.
Hi,
I was facing the same issue, formatted the drive, re-installed Mountain lion, now mac fails to go beyond the login screen at times, while at other times it’s stuck at the loading grey screen.
Anyone recovered from this problem?
Experienced this issue this AM.
1. Performed the cmd “R” and did a disk utility repair.
2. When complete, did a reboot, but problem still present
3. Did cmd “R” again and choose the OS reinstall
4. This seemed to work. When my desk top finally appeared it asked me to also install a java application.
I mac so far is working fine.
Can somebody please explain what that Unapproved Caller means. Never have seen it before and have been running Mavericks for a number of months.
I too have had this issue which appeared after a Hard drive replacement and reinstall of Maverick.
I didn’t have the issue previously (Macbook Pro late 2008) so I suspect the hard drive is part of the problem (moving to a Hybrid SSD adding to the confusion).
As Abraham says, it does not make sense to me that the Remote Management Folder would be part of the issue other than it would load in the boot sequence. That said, having never used Remote Management I’m willing to try it before I stump up for a replacement Hard drive cable.
Update: Removing Remote management did not solve the problem for me. I’m still looking at alternatives, but it still seems more like a hardware issue during the install - probably the cable/connection.